How does BMW ConnectedDrive work?

BMW ConnectedDrive comprises all digital services that intelligently connect the vehicle with the outside world. In addition to telematics services, these also include driver assistance systems, connections for mobile devices, as well as entertainment offerings and traffic services. Prerequisites for using ConnectedDrive: Your vehicle has a permanently installed and active SIM card. You have a BMW ID. You have added your vehicle to your BMW ID. Tip: Download the My BMW app to make the most of the services offered. With the app, you can, for example, plan your trips while on the road and send the destination to your BMW in advance. You can find an overview of the services offered on the ConnectedDrive overview page.

What is an active SIM card and what is it needed for?

In BMW vehicles from 2013, a SIM card is permanently installed and always active. This SIM card is the basic prerequisite for the use of ConnectedDrive as well as the fulfillment of legal requirements such as the legal emergency call. For the provision of ConnectedDrive services such as BMW Intelligent Emergency Call, Concierge Service, Teleservice, etc., data is exchanged between the vehicle and BMW via the mobile network and processed at BMW for service provision. For more detailed information on which data is involved in each individual case, please refer to the legal information on data protection. If you do not want to use the ConnectedDrive offers, you can have your SIM card deactivated. Please contact your BMW dealer for this purpose.

What do I need a BMW ID for and how can I use the BMW ID?

In addition to an active SIM card, you need a BMW ID to access all BMW ConnectedDrive services. Save your vehicles and configurations. Book and use ConnectedDrive services. Maintain your profile data. After creating a BMW ID, you have the option to add your vehicle to your BMW ID and use the BMW ConnectedDrive range of services.

How can I use the BMW ID in connection with my vehicle?

Requirements for adding your vehicle to your BMW ID are an active SIM card and a BMW ID (registration). Adding the vehicle gives you the ability to view your vehicle in the My BMW app or My BMW portal and use digital services*, such as: Check vehicle status Send destination to vehicle Find vehicle via smartphone BMW Digital Key and much more! For more information on the individual services, use our information offer on the ConnectedDrive overview page. *depending on the vehicle.

In which countries is BMW ConnectedDrive available?

ConnectedDrive services are available in many countries around the world. Depending on the market, the range of services may vary from country to country. Depending on the region, you can also use the services across countries, e.g. within Europe.

BMW CONNECTED DRIVE SERVICES & PRODUCTS.

The digital products and connected services from BMW ConnectedDrive offer you a wide range of useful functions. Smart and innovative to make your life easier.

(BMW ConnectedDrive Services and feature availability dependent on model and specification. Not all features are available for all models. Costs may apply.)

TOP HIGHLIGHTS OF BMW CONNECTED DRIVE.

BMW ConnectedDrive Upgrades.

• Your BMW up to date with regular software updates for your vehicle

• Transfer software upgrades to your vehicle via the My BMW App or download and install them directly via the vehicle's SIM card

• Flexible booking of additional functions at a later date

More about BMW ConnectedDrive Upgrade

BMW iDrive.

• Fully integrated user experience in an ultra-most modern design

• Completely new interior experience with sensor technology and artificial intelligence

• Intuitive and natural interaction between driver and vehicle

My BMW App.

• New design with intuitive user guidance and smart functions

• Check vehicle status

• Send destination to car

• Remotely control the car

• Locate vehicle via smartphone

More about My BMW App

Intelligent Personal Assistant BMW ConnectedDrive Control Display

BMW Intelligent Personal Assistant.

• Have your own personal assistant always on board

• Communicate with your BMW naturally

• Control the car's functions comfortably via voice command

• Find out everything about the vehicle and get to know your BMW better

Proactive Care.

Proactive Care is our new service promise
Peace of mind and hassle-free support
Remote diagnostics and repair
Integrated into your digital environment
Direct assistance from BMW experts and BMW service partners using original BMW parts
Free of charge. As part of an active ConnectedDrive contract

Find out more

ON THE ROAD WITH YOUR FAVORITE APPS.

Woman talking to Amazon Alexa while driving in her BMW

Amazon Alexa Car Integration.^*

• Use Alexa in the car as conveniently as you're used to from home

• Access many practical functions of the voice assistant

• For example, stream music, ask questions, write calendar entries or control compatible smarthome devices

* Amazon, Alexa and all related brand names are trademarks of Amazon.com, Inc. or its affiliates.

Android Auto^{^TM}.

• Use smartphone functions comfortably and safely in the car

• Access to music, media or messaging apps

• Wireless integration of Android AutoTM into the vehicle cockpit

• Interaction with Google Assistant via voice control in your BMW

Apple CarPlay^©.

• Use your iPhone functions while driving

• Wireless and complete display of your iPhone content via vehicle displays

• Convenient access to apps such as Apple Music, iMessage, telephony, Siri, Apple Maps or selected third-party apps, e.g. Spotify* or Google Maps in the car

*A paid Spotify premium subscription is required.

Connected Music.

• Unlimited music streaming via the vehicle’s built-in SIM card

• Access up to 30 million songs via BMW music partner Spotify*

• Simply scan the QR code on your BMW's control display, log in to the Spotify website via Smartphone and enjoy your favourite music

*A paid Spotify premium subscription is required.

Go to BMW shop

ON THE MOVE WITH SMART SUPPORT.

BMW DIGITAL KEY.

Turn your smartphone into a digital key
Lock and unlock your BMW and even start it without the physical key
Create a BMW Digital Key via My BMW App and store it on a compatible iPhone
Authorise up to five additional people to use your BMW

BOOKABLE FUNCTIONS^**.

With the growing range of BMW ConnectedDrive Upgrades**, you can equip your BMW with new vehicle functions exactly when you need them. For example, would you like to add Driving Assistant Plus to your BMW iX or BMW 7 Series at a later date? The steering wheel heating in the BMW 2 Series Active Tourer? Then you can do this quickly and easily over the air via the ConnectedDrive Store - if you like, even for a term of between one month and three years, or for lifetime.

Go to BMW ConnectedDrive Store

** Range, prerequisites and availability vary according to model, equipment and country.

Concierge Service.

• Convenient assistance on the road in your BMW

• Support for all your needs at the touch of a button

• Helps for example with hotel or restaurant reservations or finding an ATM on request

• Payment via the Concierge Service is also possible

Go to BMW ConnectedDrive Store

BMW Drive Recorder.

• Allows video recording of the vehicle environment while driving

• Playback of the video on the central control display

• Optional USB export of the video to a mobile device

• Recording of vehicle information such as speed and GPS position during video recording

Go to BMW ConnectedDrive Store

BMW Maps.

• Convenient navigation with easy destination entry

• Accurately predicted arrival times and extremely fast route calculation

• Connected Parking takes you to the next free parking space near your destination

• Navigation instructions in the camera image of the road on the Control Display thanks to Augmented View

FAQ: THE MOST IMPORTANT QUESTIONS AND ANSWERS ABOUT BMW CONNECTED DRIVE.

How does BMW ConnectedDrive work?
BMW ConnectedDrive comprises all digital services that intelligently connect the vehicle with the outside world. In addition to telematics services, these also include driver assistance systems, connections for mobile devices, as well as entertainment offerings and traffic services.
Prerequisites for using ConnectedDrive:
- Your vehicle has a permanently installed and active SIM card.
- You have a BMW ID.
- You have added your vehicle to your BMW ID.
Tip: Download the My BMW App to make the most of the services offered. With the app, you can, for example, plan your trips and send the destination to your BMW in advance.

You can find an overview of the services offered on the ConnectedDrive overview page.

Create your BMW ID

Log in to BMW ConnectedDrive
What is an active SIM card and what is it needed for?
In BMW vehicles from 2013, a SIM card is permanently installed and always active. This SIM card is the basic prerequisite for the use of ConnectedDrive as well as the fulfillment of legal requirements such as the legal emergency call.
For the provision of ConnectedDrive services such as BMW Intelligent Emergency Call, Concierge Service, Teleservice, etc., data is exchanged between the vehicle and BMW via the mobile network and processed at BMW for service provision.

For more detailed information on which data is involved in each individual case, please refer to the legal information on data protection.

If you do not want to use the ConnectedDrive offers, you can have your SIM card deactivated. Please contact your BMW dealer for this purpose.
What do I need a BMW ID for and how can I use the BMW ID?
In addition to an active SIM card, you need a BMW ID to access all BMW ConnectedDrive services.
- Save your vehicles and configurations.
- Book and use ConnectedDrive services.
- Maintain your profile data.
After creating a BMW ID, you have the option to add your vehicle to your BMW ID and use the BMW ConnectedDrive range of services.
How can I use the BMW ID in connection with my vehicle?
Requirements for adding your vehicle to your BMW ID are an active SIM card and a BMW ID (registration).
Adding the vehicle gives you the ability to view your vehicle in the My BMW App or My BMW portal and use digital services*, such as:
- Check vehicle status
- Send destination to vehicle
- View the last known location via smartphone
- BMW Digital Key
- and much more!
For more information on the individual services, use our information offer on the ConnectedDrive overview page.

*depending on the vehicle
In which countries is BMW ConnectedDrive available?
ConnectedDrive services are available in many countries around the world. Depending on the market, the range of services may vary from country to country. Depending on the region, you can also use the services across countries, e.g. within Europe.

BMW CONNECTED DRIVE: FURTHER INFORMATION & LINKS.

BMW CONNECTED DRIVE STORE.

Visit the BMW ConnectedDrive Online Shop and book new digital services for your BMW which you can be used immediately for your next trip.

Go to BMW ConnectedDrive Store

BMW ConnectedDrive Customer Support BMW service employee hands over the key to customer

BMW CUSTOMER SUPPORT.

If you have any questions or need further information on the BMW ConnectedDrive services and products, simply contact BMW Customer Support.

Contact BMW Customer Support

MY BMW PORTAL.

Your data, your services, your settings – BMW ConnectedDrive networks them with your BMW and the world. Register now for more comfort, safety and fun.

Go to My BMW Portal

Connected Charging BMW Charging Card with BMW iX in the background

BMW CONNECTED CHARGING.

Find out more about the digital services of Connected Charging for all-electric BMW vehicles and plug-in hybrids.

More about Connected Charging

Electric vehicles

Charging an electric car and range

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